01684 290666 [email protected]

At Cedar Trust the wellbeing and safety of our residents and staff members remains our most important priority at the current time and we would like to take this opportunity to thank everyone for their understanding as we continue to respond to the COVID-19 virus.

Following the coronavirus outbreak and ahead of government guidance, at Cedar Trust we took the precautionary measure of stopping all non-essential visits to our care homes. However we have ensured that any vital medical visits are made and are careful that entry to our care homes is permitted only to those people who are not displaying symptoms and we insist that they wash their hands and have their temperature taken on entering.

Whilst our homes are still closed to visitors including family members and friends, if there were to be a situation that would require a non-routine visit such as end of life, the Home Manager would ensure that all appropriate precautionary measures would be taken to limit any potential risk.

We understand how difficult this has been for so many people who have wanted to visit their loved ones at this worrying time. Regrettably, we have had a small number of Family members and Friends who have not been respectful of our policy to restrict visits. We would like to remind you this is not a decision we have taken lightly and please be assured that as a business we continue to evaluate the ongoing guidance and our aim will be to remove the restrictions as soon as we feel it is safe to do so.

Our efforts are focussed on making sure that life within our care homes remains as comfortable and normal as possible, whilst respecting and following the Government’s continuing guidance. Our teams are dedicated to providing our Residents with as much social interaction and entertainment as possible. However, we are taking measures to observe social distancing such as limiting the number of people in the dining rooms or lounges at the same time.

Never has there been a better time to introduce our older generation to technology and our younger generation to traditional letter writing to keep in touch with one another. Our teams are always on hand to assist with telephone and video calls as well as emails and letters to help our residents stay in touch with their loved ones.

The importance of Infection Control cannot be underestimated and while we have long established Infection Control measures in place, we are not complacent and have enhanced and updated our policies and procedures as necessary. In addition, we have increased our cleaning and disinfecting regimes and have enhanced entry requirements for all Staff and essential Visitors including compulsory handwashing and temperature checking.

We continue to be thankful for the ongoing efforts of our wonderful Staff who deserve our collective thanks and appreciation for all their hard work, in what are difficult circumstances, to maintain the wellbeing of all of our residents. We remain extremely proud of all our Staff and thank you for your continuing contributions and messages of support for them.

If you are looking for care for your loved ones during this period of isolation, we can help. Although we have restricted access to our homes we feel it’s even more important to provide those looking for care, the opportunity to find out more about us. With this in mind our Home Managers are happy to take your call and give you a “virtual tour”. We can answer your questions about availability, the type of care required, the assessment process, our coronavirus strategy, the types of activities still on offer, fees, how we can make the move into a new home easy and much, much more. We are keen to support and reassure you in what is a challenging time, so please feel free to contact us.
Please be reassured that all of the actions we have taken, and will take in the future, reflect the most current guidance and advice published by the UK Government and Public Health (England). The health and welfare of our Residents, Families and Staff is our number one priority and we will keep all stakeholders updated with further developments.

If you have any questions about your loved ones please do not hesitate to contact the Home Manager. Alternatively, if you have any queries regarding our management of Covid-19 you can email at [email protected]

Thank you in advance for your support and cooperation.

Antony D. Cronk
Managing Director